What is the consensus about service and support of the iPF printers?
While there were a lot of problems early on with the iPF5000 service and support, these issues have virtually all been resolved. Posts to the Wiki about Canon service and support for the last 2 years have generally been extremely positive. In the United States:
Canon now has a written warranty on printheads
Defective ink cartridges are replaced quickly and without question
Profiles are available for most Canon papers
Defective Roll Feed Units from the iPF5000 (problem specific to the iPF5000 model) have been fixed by Canon even after the warranty period expired
Telephone support techs are generally quite knowledgeable
When a service call is required, reports indicate that the service techs are good. Service is provided by CalGraph under a contract with Canon.
What is the consensus about service and support of the iPF printers?
While there were a lot of problems early on with the iPF5000 service and support, these issues have virtually all been resolved. Posts to the Wiki about Canon service and support for the last 2 years have generally been extremely positive. In the United States: